Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund.
To complete your return, we require a receipt or proof of purchase.
Gift cards are non-returnable and therefore exempt from refunds.
Refunds, Returns, Replacements
If you are not satisfied with your order, or something was not as expected, please contact us within seven (7) days by email at info@goodrootsohio.com or by phone at 330-819-3295.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@goodrootsohio.com.
Need help?
Contact us at info@goodrootsohio.com for questions related to refunds and returns.
